UPDATE: Three states that the service has now been restored, with Three apologising to customers ‘for any inconvenience caused by the issue’. Three didn’t give any details of what caused the outage but said about 10 per cent of customers had data issues and 19 per cent had issues with dropped calls.
The company claims the outage only lasted for 45 minutes, but some customers were still experiencing issues more than two hours after it first started.
Three UK is currently suffering a mobile network across the UK leaving thousands of customers unable to access the internet or make phone calls.Â
First reports of a fault with the network were submitted to the DownDetector website at about 08:47 BST, with a flood of complaints coming in by 09:15 BST.
Of those reporting problems 52 per cent say it is with their mobile phone, 26 per cent are getting no signal and 21 per cent can’t get access to the mobile internet.
A Three UK spokesperson said they were aware there was an issue with the network and were ‘working hard to fix it’ as quickly as possible.
The outage comes as the government encourage people to return to working from home if they can off the back of a dramatic spike in coronavirus infections.
The company apologised for the outage, saying: ‘We know how vital communications are at the moment and are sorry for any inconvenience caused.’
As is always the case, users from across the country have taken to twitter to express concern over the lack of connection, with many tweeting Three Support to ask about any outage.
The problems seem to be largely affecting big cities, with Cardiff, Birmingham, Manchester, Leeds, Norwich and especially London reporting large volumes of outages.
This story is developing…..
