Netop’s updated mobile solution with support for Samsung and other Android devices now available from the Google Play store
Netop announced today a new release of its leading-edge solution for remote control of Android devices. Netop Remote Control Mobile for Android is optimised for use in Samsung devices. With Netop Remote Control for Android, service teams can provide fast, full-featured support to field employees using Samsung tablets and other devices. This release also extends remote support to non-Samsung devices, giving support teams a single, consolidated tool for remote control to a wide array of devices and platforms.
“We’ve seen massive growth in the number of Android devices deployed by our customers and great diversity in how they are used” said Kurt Bager, CEO of Netop.
“Android tablets have been adopted as point-of-sale devices by large and small retailers and are becoming the device of choice for field employees of major utilities and medical staffs at large hospitals. We’ve created a solution that allows our customers to fully support these devices, ensure fast issue resolution and decrease device and employee downtime.”
Available from the Google Play store and Netop.com, Netop Remote Control for Android lets field employees request support directly from their device. Once a help session is initiated, support agents have a complete view of the employee’s screen, just as if the device was in front of them. Chat and other communication functions ensure a clear understanding of the support issue; file transfer, program management, full system information and other advanced features enable fast issue resolution.
New features in this release allow for easy configuration of the app directly from the device.
Netop Remote Control for Android includes:
- Remote control – Transfer the screen and input controls from the remote device.
- Improved file transfer – Manage files including copying , moving, syncing and cloning data with crash recovery and delta transfer options.
- System information – Collect inventory and detailed asset information such as installed software, network information, processor details and battery status.
- Chat – Use two-way text chat to communicate with end users during a remote support session.
- Program management – launch programs on the remote device and allow support staff to maintain a library of common programs for quick access.
- Messaging – distribute one-time pop-up messages to the remote user. Messages are saved for future reference.
- Script scheduling – schedule remote connections and tasks including file transfers, inventory scans and program execution.
- Snapshot storage – capture the remote screen and send this directly to the local clipboard or bitmap file.
In addition, Netop Remote Control for Android extends chat, file transfer and system inventory capabilities to non-Samsung devices running Android 2.2 or later. Like other Netop solutions, Netop Remote Control for Android has been designed to meet the needs of PCI-compliant and other security-focused industries, with advanced security features and full data encryption.
This release of Netop Remote Control for Android is available to all current customers using Netop Remote Control for Android. Organisations looking to add support for Android devices to their current deployment of Netop Remote Control should contact Netop directly or their authorised Netop partner.
