UK market missing a major call on IP telephony in the cloud

Rapid Lorna·
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Recent survey from Six Degrees Group shows 52% of businesses are not using the cloud to host their telephony

A survey of UK businesses commissioned by converged data service provider Six Degrees Group has found that more than half (52%) of respondents that are using cloud for IT hosting are not using cloud to host their telephony.

The research asked 100 UK businesses about their telephony solution. It highlighted that there is a surprising lack of uptake when it comes to hosting telephony services in the cloud.

Key statistics from the survey include:

  • Less than half (48%) of businesses are using the cloud for their telephony
  • Of those who use the cloud for their telephony, only a small proportion (15%) use it to host more than three quarters of their telephone systems
  • Of the 52 per cent of businesses who aren’t using cloud to host their telephony: 44 per cent cite control as a reason to keep systems on premise, 27 per cent cite quality and redundancy, and a fifth (19%) did not even know telephony could be hosted in the cloud.
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Campbell Williams, group strategy and marketing director at Six Degrees Group, said:

“Businesses are dipping their toes in the water but aren’t going all the way with cloud computing – even those using hosted IP telephony aren’t using it to its full potential. If a services provider is looking after a business’ infrastructure, it makes sense for that business to streamline operations and put their telephony in the cloud too.”

Williams continued:

“Companies are benefiting from cloud for IT but not for telecoms. They need to work with a converged services provider who can address their quality and control requirement by using a fully-featured single-instance virtualized IP-PBX that’s fully resilient.”

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