On October 10, Samsung took the sensible decision to stop sales and shipments of Galaxy Note7 devices as part of their commitment to customer safety.
The company asked everyone with a Galaxy Note7 to back up their data, switch off their device and return it. However, there are still some stubborn users who are holding on to their Note7 devices, for whatever reason.
Similar to what Samsung is doing in the United States, in a bid to further dissuade customers from using the phone, Samsung has announced that it will roll out a software update to all Note 7 devices in the UK that will limit the battery charge to 30%.
The update will begin to roll on December 15th.
“As part of our absolute focus on customer safety, from 15th December, all Galaxy Note7 devices will receive a new battery software update that will limit the maximum charging capacity to 30 percent. This software update is designed to further minimise customer risk and reinforce to customers to replace their device through the Galaxy Note7 Replacement Programme as soon as possible.”
How to replace your Galaxy Note7
- You have the choice to replace your Galaxy Note7 with a Galaxy S7 or S7 edge, with a refund of the price difference, or you can obtain a full refund.
- Get in contact with the network or retailer where you purchased the device and one of their team members will do the rest.
- If you bought your Galaxy Note7 from Samsung.com, you should contact them on 0330 726 7467 (Monday to Saturday: 9am to 6pm).
- For any other questions or queries about the Galaxy Note7, contact 0330 7261000 (Open Monday-Saturday 9am – 6pm, Sunday closed).
[table style=”table-striped”]
| Purchased from | Website | Contact |
|---|---|---|
| Samsung | Samsung Shop support | 0330 7267467, support@samsungukshop.com |
| Carphone Warehouse | Carphone Warehouse support | 0370 111 6565 |
| EE | EE support | Customers to dial 150 from Mobile |
| Vodafone | Vodafone support | Customers to dial 191 from Mobile or 0333 304 0191 from Landline |
| Three | Three support | 0800 358 04045 |
| O2 | 02 support | 0333 234 1457 |
[/table]
