Update 12.40pm: An EE spokesman has confirmed that the issue has now been resolved for the majority of customers.
“Some of our customers have experienced intermittent problems making calls on 4G this morning,” the spokesperson said.
“This issue has been resolved for the majority of those affected, and normal service for all customers should resume shortly.
“Calls over 3G, data services and text messages have not been affected so customers have been able to get online and use apps and messaging services as normal.
“We apologise to our customers for the inconvenience caused.”
EE has suffered a huge outage that has left customers unable to make or receive calls, with hundreds of customers have taken to social media to vent their frustration.
The issue first appeared at 08.32 this morning, Tuesday May 21, according to the website DownDetector.
All areas of the UK are affected, but it seems to be primarily centered on London, Leeds and Glasgow.
EE has posted on Twitter saying:
“We’re aware that a small number of customers are unable to make some calls. We’re doing our best to fix this quickly. Please keep retrying, and we apologise for any inconvenience. Wi-Fi calling, as well as text and data services, are not affected.”
Many also reported not being able to access their mobile data. But many others have reported that their phones are in full working order with a strong signal. EE has also recommended that customers reboot their phones and see if that helps latch back on to their mobile coverage.
The official EE Twitter account has recommended people restart their smartphones to see if that fixes the issues, but offered no further advice.
Its social media team has been replying individually to irritated users asking them for further details on the problem.
BT Mobile users are also affected as the company piggybacks on EE’s network.
