Some Apple iPhones are currently facing a bug resulting in the deactivation of FaceTime and iMessage on the device.
According to numerous reports surfacing on Twitter, a bug has been going around on Apple smartphones deactivating FaceTime, iMessage, and in some cases the entire SIM service. This issue is currently exclusive to iPhones with Active e-SIMs.
For those unaware, An eSIM is a digital SIM that is connected to the phone’s motherboard and is activated by the carrier. iPhone XR and iPhone XS were the first models to debut with this feature.
Many users have been plagued by this problem since updating to the iOS 15.4 version, but Apple is yet to check back on these complaints on work towards a solution.
Apple is reportedly aware of the issue and working on a fix, although iOS 15.5 doesn’t appear to have fixed the problem.
There are a couple of ways that the issue can be fixed, one of which is removing the eSIM and re-registering the account to the iPhone. Another is to get a physical SIM activated and installed to reactivate iMessage and FaceTime.